Effective Date: May 22, 2026

Welcome to Sankofa Global Marketplace.

At Sankofa Global Marketplace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, shop our products, or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, subscribe to our newsletter, or interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment details (processed securely through third-party payment providers)
• Order history
• Communication records

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website activity and interactions
• Cookies and tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use customer information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Improve website functionality and shopping experience
• Respond to inquiries and requests
• Prevent fraud and unauthorized activity
• Send promotional emails, newsletters, and updates (if subscribed)
• Comply with legal obligations

3. Payment Security

Payments made through our website are processed using secure third-party payment providers.

Sankofa Global Marketplace does not store complete payment card information on our servers.

We take reasonable measures to protect financial transactions and customer information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Personalize user experience
• Support shopping cart functionality

Users may disable cookies through their browser settings, although some website features may not function properly.

5. Email Communications

If you subscribe to our newsletter or provide your email address, we may send:

• Promotional offers
• Product updates
• New collection announcements
• Marketplace news
• Customer service communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

6. Sharing of Information

We do not sell or rent customer personal information.

We may share limited information with trusted third parties only when necessary to:

• Process payments
• Deliver orders
• Provide website hosting and technical services
• Prevent fraud or security threats
• Comply with legal requirements

Third-party providers are expected to protect your information appropriately.

7. Data Protection & Security

We implement reasonable administrative, technical, and security measures to help protect customer information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

• Privacy practices of external websites
• Third-party content
• Third-party services or products

Users should review the privacy policies of external websites before providing personal information.

9. Children’s Privacy

Sankofa Global Marketplace does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected without parental consent, we will take reasonable steps to remove it.

10. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise these rights, contact us using the information below.

11. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders
• Provide services
• Maintain business records
• Resolve disputes
• Comply with legal obligations

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, contact:

Sankofa Global Marketplace
Website: www.sankofaglobalmarketplace.com
Email: info@sankofaglobalmarketplace.com

Consent

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.