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Terms & Conditions for Sankofa Global Marketplace
1. Introduction
Welcome to Sankofa Global Marketplace. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions.
If you do not agree with any part of these terms, please do not use this website.
2. About Our Marketplace
Sankofa Global Marketplace is an online shopping platform offering curated African-inspired products including:
We reserve the right to modify, update, discontinue, or remove products and services at any time without prior notice.
3. Eligibility to Use the Website
By using this website, you confirm that:
4. Product Information & Availability
We strive to provide accurate descriptions, pricing, and product images. However:
We reserve the right to correct errors, inaccuracies, or omissions at any time.
5. Orders & Payments
By placing an order, you agree that:
Accepted payment methods may include:
6. Shipping & Delivery
Shipping times may vary depending on:
Sankofa Global Marketplace is not responsible for:
Customers are responsible for any customs fees, taxes, or import charges required in their country.
7. Returns & Refunds
Customers may request returns or refunds according to our Return Policy.
Products may not qualify for return if:
Refunds are processed after inspection and approval of returned items.
8. Intellectual Property
All website content including:
are the intellectual property of Sankofa Global Marketplace unless otherwise stated.
You may not:
any website content without written permission.
9. User Conduct
Users agree not to:
Violation of these rules may result in suspension or permanent termination of access.
10. Account Suspension & Termination
We reserve the right to:
if a user violates these Terms and Conditions or engages in suspicious, abusive, or fraudulent behavior.
11. Limitation of Liability
Sankofa Global Marketplace shall not be liable for:
All services and products are provided “as available” and “as is.”
12. External Links
Our website may contain links to third-party websites. We are not responsible for:
Users access third-party websites at their own risk.
13. Privacy
Use of this website is also governed by our Privacy Policy, which explains how customer information is collected, stored, and protected.
14. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised terms.
15. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Sankofa Global Marketplace operates.
16. Contact Information
For questions regarding these Terms and Conditions, contact:
Sankofa Global Marketplace
Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com
Effective Date
Effective Date: May 22, 2026
Return & Refund Policy for Sankofa Global Marketplace
At Sankofa Global Marketplace, we value customer satisfaction and strive to provide high-quality products and a positive shopping experience. Please review our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return within:
14 days of receiving the item.
To qualify for a return, products must:
We reserve the right to deny returns that do not meet these conditions.
2. Non-Returnable Items
The following items may not qualify for return or refund:
3. Accepted Reasons for Return
Returns may be accepted for reasons including:
We may request photos or additional information to verify the issue before approval.
4. How to Initiate a Return
To request a return, customers should contact our support team with:
Contact us at:
Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com
Our team will provide instructions for the return process once the request is reviewed and approved.
5. Return Shipping
Customers may be responsible for return shipping costs unless:
We recommend using a trackable shipping service for returns.
Sankofa Global Marketplace is not responsible for lost return shipments.
6. Refund Process
Once the returned item is received and inspected:
Refund processing time may take:
Shipping charges are generally non-refundable unless the return was caused by our error.
7. Exchanges
If you received a damaged, defective, or incorrect item, we may offer:
Subject to product availability and review.
8. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it may no longer qualify for cancellation and must follow the return process.
9. Late or Missing Refunds
If you have not received your refund:
If the issue persists, contact us at: info@sankofaglobalmarketplace.com
10. Damaged Packages During Shipping
If your package arrives visibly damaged:
Failure to report shipping damage within the required period may affect refund or replacement eligibility.
11. Contact Information
For any questions regarding returns or refunds, contact:
Sankofa Global Marketplace
Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com
Effective Date
Effective Date: May 22, 2026
SANKOFA INC. GLOBAL MARKETPLACE
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