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Terms and Conditions

Terms & Conditions for Sankofa Global Marketplace


1. Introduction

Welcome to Sankofa Global Marketplace. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree with any part of these terms, please do not use this website.


2. About Our Marketplace

Sankofa Global Marketplace is an online shopping platform offering curated African-inspired products including:

  • African fashion
  • Jewelry
  • Artifacts
  • Paintings
  • Antiques
  • Handmade crafts
  • Cultural keepsakes
  • Home décor items

We reserve the right to modify, update, discontinue, or remove products and services at any time without prior notice.


3. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental/guardian supervision.
  • You will use the website only for lawful purposes.
  • You will not violate any applicable laws or regulations.


4. Product Information & Availability

We strive to provide accurate descriptions, pricing, and product images. However:

  • Colors may vary depending on device screens.
  • Handmade and artisan products may have slight variations.
  • Product availability may change without notice.
  • We do not guarantee that all information on the website is always complete, accurate, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time.


5. Orders & Payments

By placing an order, you agree that:

  • All payment information provided is accurate and authorized.
  • Orders may be canceled if fraud or unauthorized activity is suspected.
  • Prices are subject to change without prior notice.
  • We reserve the right to refuse or cancel orders at our discretion.

Accepted payment methods may include:

  • Credit/Debit Cards
  • PayPal
  • Mobile Payment Services
  • Other approved payment gateways


6. Shipping & Delivery

Shipping times may vary depending on:

  • Product availability
  • Customer location
  • Courier services
  • Customs clearance

Sankofa Global Marketplace is not responsible for:

  • Delays caused by shipping carriers
  • Customs delays or import duties
  • Incorrect shipping addresses provided by customers

Customers are responsible for any customs fees, taxes, or import charges required in their country.


7. Returns & Refunds

Customers may request returns or refunds according to our Return Policy.

Products may not qualify for return if:

  • The item has been used or damaged after delivery.
  • The return request exceeds the allowed return window.
  • The item is customized or made-to-order.

Refunds are processed after inspection and approval of returned items.


8. Intellectual Property

All website content including:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Website design
  • Product descriptions

are the intellectual property of Sankofa Global Marketplace unless otherwise stated.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Sell
  • Distribute
  • Republish

any website content without written permission.


9. User Conduct

Users agree not to:

  • Engage in unlawful activities
  • Post harmful, abusive, hateful, or offensive content
  • Attempt to hack or disrupt the website
  • Upload viruses or malicious code
  • Send spam or unauthorized promotions
  • Misrepresent identity or payment information

Violation of these rules may result in suspension or permanent termination of access.


10. Account Suspension & Termination

We reserve the right to:

  • Suspend accounts
  • Cancel orders
  • Restrict access
  • Remove content

if a user violates these Terms and Conditions or engages in suspicious, abusive, or fraudulent behavior.


11. Limitation of Liability

Sankofa Global Marketplace shall not be liable for:

  • Website interruptions or downtime
  • Errors in content or pricing
  • Loss of profits or business opportunities
  • Shipping delays
  • Indirect or incidental damages arising from website use

All services and products are provided “as available” and “as is.”


12. External Links

Our website may contain links to third-party websites. We are not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered on external websites

Users access third-party websites at their own risk.


13. Privacy

Use of this website is also governed by our Privacy Policy, which explains how customer information is collected, stored, and protected.


14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised terms.


15. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Sankofa Global Marketplace operates.


16. Contact Information

For questions regarding these Terms and Conditions, contact:

Sankofa Global Marketplace
Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com


Effective Date

Effective Date: May 22, 2026

Return and Refund Policy

                                                 Return & Refund Policy for Sankofa Global Marketplace

At Sankofa Global Marketplace, we value customer satisfaction and strive to provide high-quality products and a positive shopping experience. Please review our Return & Refund Policy carefully before making a purchase.


1. Return Eligibility

Customers may request a return within:

14 days of receiving the item.

To qualify for a return, products must:

  • Be unused and unworn
  • Be in original condition
  • Include original packaging and tags (if applicable)
  • Not be damaged after delivery by the customer

We reserve the right to deny returns that do not meet these conditions.


2. Non-Returnable Items

The following items may not qualify for return or refund:

  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards
  • Used or damaged items caused by customer handling
  • Products returned outside the allowed return period


3. Accepted Reasons for Return

Returns may be accepted for reasons including:

  • Wrong item received
  • Damaged product upon arrival
  • Defective product
  • Missing items from the order
  • Product significantly different from description

We may request photos or additional information to verify the issue before approval.


4. How to Initiate a Return

To request a return, customers should contact our support team with:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Supporting photos (if applicable)

Contact us at:

Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com

Our team will provide instructions for the return process once the request is reviewed and approved.


5. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service for returns.

Sankofa Global Marketplace is not responsible for lost return shipments.


6. Refund Process

Once the returned item is received and inspected:

  • Customers will receive notification regarding approval or rejection of the refund.
  • Approved refunds will be processed to the original payment method.

Refund processing time may take:

  • 5–14 business days depending on the payment provider or bank.

Shipping charges are generally non-refundable unless the return was caused by our error.


7. Exchanges

If you received a damaged, defective, or incorrect item, we may offer:

  • Product replacement
  • Exchange
  • Store credit
  • Refund

Subject to product availability and review.


8. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it may no longer qualify for cancellation and must follow the return process.


9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your payment provider or credit card company.
  3. Allow additional processing time.

If the issue persists, contact us at: info@sankofaglobalmarketplace.com


10. Damaged Packages During Shipping

If your package arrives visibly damaged:

  • Take photos immediately
  • Contact us within 48 hours of delivery
  • Keep all original packaging materials

Failure to report shipping damage within the required period may affect refund or replacement eligibility.


11. Contact Information

For any questions regarding returns or refunds, contact:

Sankofa Global Marketplace
Email: info@sankofaglobalmarketplace.com
Website: www.sankofaglobalmarketplace.com


Effective Date

Effective Date: May 22, 2026

  • Privacy Policy
  • Terms and Conditions

SANKOFA INC. GLOBAL MARKETPLACE

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